7GVPN FAQ

No email address is required; create an account with a username and password. After creating your account, save your login details in a password manager and make sure you can log out and back in before getting your subscription. Keep your username, password, and subscription link secure and separate. Don’t store them in public notes, shared documents, or group-chat screenshots. Your subscription link may contain account authorization details, so treat it like a credential. If you ask someone for help, hide the link and any personal information in your order details. If you can’t log in, check your entries on the user panel’s login page, then use the account support process provided there. Never send your password to someone helping you troubleshoot.

First, sign in to the user panel and check your plan status and data usage, then go to the subscription section. If you only need to sync the route list, select your existing subscription in the client’s subscription manager and update it. When the update is complete, check that the route names appear correctly, then reconnect. If the subscription address in the panel has changed, replace the old address saved in your client with the current one; repeatedly refreshing an expired link won’t help. Menu names vary by client, so follow the interface you see. Keep your existing configuration while troubleshooting. Confirm that the new subscription imports successfully before removing the old one, so you don’t lose local rules, group selections, or useful clues.

7GVPN allows unlimited devices to be online at the same time, so switching devices alone doesn’t require a different plan. On your new device, sign in to the user panel, get the client for that platform, and import your account subscription. Device count and plan data allowance are separate: unlimited devices does not mean unlimited data, so check your account’s data usage. When you stop using an old device, sign out and remove its saved subscription configuration. If you pass the device on, also clear related content from the clipboard and local backups. If the new device won’t connect, check the subscription and client settings first; paying again won’t fix a configuration issue.

Supported platforms: Windows / macOS / iOS / Android / Linux. Sign in to the user panel to access the client and your subscription; public subscription links are not provided. For the listed platforms other than iOS, sign in to start the download process. On iOS, access to the download page depends on having an active plan. Before installing, check your device’s operating system. After downloading, follow the guide to import your subscription, grant permissions, and connect. If your system asks to add a network configuration or establish a proxy connection for the first time, make sure you’re using the client you just obtained. Don’t start setup with installation files forwarded by strangers or public subscription lists; doing so can make it harder to tell a source issue from a route issue.

Disconnect the client first and check whether your local network can reach websites that normally work. Changing routes usually won’t fix an issue with your underlying connection. Next, sign in to the user panel and check your plan status, data usage, and whether the subscription updated successfully. Then make sure the client has the network permissions it needs. Check that your device’s date and time are correct, and temporarily disable other proxy tools that may change your network path to prevent conflicting settings. Once you’ve checked these, test routes in different regions one at a time, changing only the relevant setting and noting the result. If the problem persists, open a support ticket with your operating system, client, error message, and troubleshooting steps. There’s no need to keep deleting and reinstalling the client.

Browser access doesn’t mean other apps are using the same network path. Some apps follow the system proxy, while others use separate network settings. Client routing rules, app exclusion lists, or background permissions can also affect them. First, check whether a rule is sending the app directly, then see whether your client offers a suitable way to route that app. After changing a setting, fully quit and reopen the app so it can establish a new connection. Follow your client’s instructions for system-level network routing, and watch for conflicts with other network tools. Don’t assume the whole device is configured just because a browser test works, and don’t disable basic device security while troubleshooting.

First, note whether the connection drops after you lock the screen, put the device to sleep, switch Wi-Fi networks, or change how you connect. These issues may be related to power saving, background restrictions, or changes to the network session; they don’t necessarily indicate a regional route problem. Check that the system allows the client to run in the background, and after waking the device, make sure the client’s connection status matches what you can actually access. If it still says connected but apps can’t get online, disconnect normally and reconnect, then restart the affected apps. Next, compare routes without changing your local network. In your support ticket, describe what triggered the issue, how you restored the connection, and whether you can reproduce it. That’s more useful than simply saying it disconnects often.

Sign in to the user panel and open the support ticket page. Include your platform, client name, affected app, selected region and route, error message, and when the issue occurred. Say whether your local network is working, whether other regions are affected, and whether updating the subscription or reconnecting changed anything. Keep screenshots of the full error and enough context to understand it, but hide passwords, subscription links, and account authorization details. Before sharing client logs, check for credentials and provide relevant excerpts through the support process. Keep troubleshooting conditions consistent: changing your device, network, and route all at once makes it difficult to tell which change helped.

7GVPN covers 90+ countries and offers 170+ routes. Choose based on what you need, then consider the region and route type. If a service requires a particular region, first check which regions it supports. For general browsing, start by testing an available region geographically closer to you. IEPL and relay describe how a network path is arranged; they aren’t a universal ranking of performance. Results still depend on your local connection, the time of day, and the destination service. Compare page loads, video buffering, or sustained sessions on the same device and app, then keep the route that works for your usual needs. Don’t choose based on the route name alone, or assume every service is available in every covered region.

Pause large downloads, cloud sync, and system updates on other devices, then check your Wi-Fi signal and local connection. Keep the same video and quality setting, reconnect to your current route, then compare it with routes in other regions or of other types. If several routes stutter on the same local network, switch networks and test again. If only one route is affected, note its name, the time, and how playback behaved. A video platform’s content delivery, account restrictions, or playback device can also affect buffering, so the client’s connected status alone won’t identify the cause. Lowering video quality temporarily can help you check playback continuity, but record those results separately from tests at the original quality.

Loading a platform’s home page only shows that some requests are reaching it; it doesn’t mean your account can play the content you want. Check your account’s region, plan permissions, and content availability first. Then make sure both the player and web requests are using the intended route. After changing your exit route, the app may keep using its existing session. Fully quit and reopen it, and follow the platform’s instructions for clearing its cache. Catalogs and network detection rules can change. Network acceleration doesn’t replace a platform membership or guarantee that a particular catalog will remain available. When reporting the issue, include the platform, route region, content title, and error message. Specify whether the home page won’t load, playback won’t start, or the video buffers during playback.

Not necessarily. AI services may check your exit region, account status, request frequency, and session environment. A working website doesn’t mean the API or developer tools are using the same proxy settings. First, review the service’s region and usage requirements, and use a consistent network environment that complies with them. Then identify whether the problem is a failed login, page load, interrupted streaming response, or API error. Check proxy settings separately in command-line tools and IDE plugins; testing only in a browser isn’t enough. If you’re rate-limited, follow the platform’s guidance on adjusting your requests rather than repeatedly switching regions and trying again. 7GVPN provides network connectivity, but doesn’t replace third-party account permissions or remove restrictions on your account.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data resets monthly on your activation date. For a mid-cycle upgrade, the price difference is prorated by the remaining days. When comparing plans, consider how often you use the service, video quality, file transfers, and use across multiple devices. Unlimited devices and the monthly data allowance are separate. A monthly subscription doesn’t necessarily reset at the start of each calendar month, and an upgrade doesn’t necessarily start a new full billing cycle. Before changing plans, review your current subscription, order, and the details shown on the change page in the user panel. If you have questions about the prorated amount, ask through a support ticket before placing another order.

Data bundles: ¥158 for 300GB · ¥358 for 1000GB · ¥658 for 3000GB. Data is used until it runs out and never expires. Monthly plan data resets each month on your activation date. A data bundle may suit you better if you don’t want to plan usage by month and prefer to use data as needed. Consider how regularly you use the service, not just the one-time price: frequent streaming and occasional access to international websites can use very different amounts of data. Bundles never expiring doesn’t mean the data is unlimited, and it doesn’t tell you how a bundle combines with or is deducted alongside another plan. If you already have a subscription, check the user panel before making changes. Ask support through a ticket if you’re unsure how different products work together.

Supported payment methods: Alipay / WeChat Pay / USDT. Start payment through the plans and orders flow in the user panel. Check the plan name, amount, and payment page details before continuing. If payment is complete but your account status hasn’t changed, return to the original order to check its status, then reopen your account overview. This helps avoid paying twice because a page hasn’t refreshed. If the payment provider shows the payment as complete but the order in the panel hasn’t updated, open a support ticket with the order ID, payment time, and a receipt with sensitive details hidden. Don’t share a full payment page publicly or use payment details supplied by a stranger instead of the order flow in the panel. Follow the instructions on the current order page.

7GVPN offers a 14-day no-questions-asked refund. To request one, sign in to the user panel, open a support ticket, identify the order, and ask for a refund. See the Terms of Service for the full details. Before submitting, check your order status and payment record so support can identify the transaction. Hide passwords, subscription links, and other account credentials in any screenshots. If you’re also experiencing a connection issue, you can include your device and error details, but you don’t need to complete every troubleshooting step before requesting a refund. Check the ticket and order for updates on your refund. Don’t infer processing times from third-party reports, and don’t make another payment or create an unrelated order to speed things up.