Billing and refunds: FAQs
Check prices, device support, refunds and payment methods below. Sign in to the user panel to see your orders and plan status.
How much do 7GVPN plans cost?
Plans start at ¥9.9/month for 60GB; ¥18/month gets you 250GB, and ¥28/month gets you 500GB. Data packs cost ¥158/300GB, ¥358/1000GB, or ¥658/3000GB. They last until used and never expire. Monthly data resets on your activation date. Choose based on how often you use the service and how much data you need.
How many devices can I use at the same time?
There’s no device limit. 7GVPN supports Windows / macOS / iOS / Android / Linux. All devices draw from your plan’s data allowance, so unlimited devices doesn’t mean unlimited data. Sign in to the user panel to get clients and subscription details. iOS downloads require an eligible plan.
How long is the refund period, and how do I request a refund?
14-day refunds, no questions asked. Sign in to the user panel and submit a refund request through a support ticket, including the relevant order details and your request. Keep your order records for verification. See the Terms of Service for full eligibility rules. Check your ticket for updates; processing and arrival times aren’t guaranteed here.
Which payment methods are supported?
Alipay / WeChat Pay / USDT. Choose a plan in the user panel and check the plan name, amount and billing terms before paying. Then return to your orders and account overview to confirm the status. If the payment hasn’t appeared yet, check your existing order and contact support through a ticket to avoid paying twice.
When does monthly plan data reset, and how are upgrades calculated?
Monthly plan data resets each month on your activation date, not on the first of the calendar month. For a mid-cycle upgrade, the price difference is prorated against the remaining days. Check the plan and time remaining shown in the panel before proceeding. Data packs last until used, never expire, and aren’t subject to monthly resets.
Do I need an email address to create an account?
No email address is needed. Create an account with a username and password. Keep your login details and subscription link secure. After signing in, use the user panel to view your plan, orders and client downloads. Don’t publicly share screenshots containing account details or your subscription link.